FAQ



Pre-order allows you to purchase a product before it is available online. By pre-ordering the product, you reserve it and ensure that you will be one of the first to receive the product after it is in stock and available for sale.

Please note you will be charged for items on pre-order at the time of purchase. Your items, including products that are not on pre-order, will be shipped together once they have all arrived in our warehouse.

Yes, but please note that any items added to a pre-order that are currently available, will be shipped with the pre-order once in stock, not separately.

You may choose 48 Hour Delivery for any of your orders. However, please note that the 48 Hour Delivery for the pre-ordered items will take effect from the moment your item arrives at our warehouse.

You can cancel your pre-order at any time before the item is shipped by emailing us and make sure to state your order number.

SHIPPING

We ship our products using FedEx. All orders of more than 5+ Tshirts are free shipping. For anything less than this, we charge a flat-rate for our shipping of $5 per 2-ICONIC Delivery to any of the destinations we ship to in the United States.

2-ICONIC Orders will normally reach you in 2-5 business days after payment has been made. Due to Covid-19, we have a smaller warehousing team than notmal and our couriers are under extra pressure. We are asking all customers to allow upto 10 business days for delivery, but we're doing all that we can to make sure your order reaches you sooner.

2-iconic Orders will normally reach you in 2-5 business days after payment has been made. Due to Covid-19, we have a smaller warehousing team than notmal and our couriers are under extra pressure. We are asking all customers to allow upto 10 business days for delivery, but we're doing all that we can to make sure your order reaches you sooner.

We don’t ship internationally at this time.

We do not ship to PO Boxes or APO/FPO/DPO addresses right now. As we deliver bulk deliveries, our boxes are too big to qualify.

Yes! Once your order is out for delivery you will receive an email with tracking information from FedEx.

No worries! You will be able to reschedule your delivery with FedEx using your tracking details.

You sound great – will you be our friend? And yes, of course you can. You can use your friend’s shipping address (make sure to put in your own billing address). You can change this shipping address at any time if you only want to send them one delivery.


PAYMENT, ORDER ISSUES & RETURN POLICIES

We accept all major credit cards, PayPal and Apple Pay for one-off purchases.

Your card will be charged immediately upon completion of your order. When you open a subscription with us, you will get an email 3 days before your next credit charge. You will also receive an email when your recurring payment is processed.

When your card is due to expire, we’ll send you an email. You will get one 30 days, 15 days and 3 days before your card expiry date. If your card is not updated and the payment is declined, you will be sent an email notification. We’ll try to charge payment a few times but we can’t ship your 2-ICONIC Drinks to you until the payment has been confirmed.

We can’t offer returns at the moment but if your order arrived damaged, you received the wrong product or you had any other issue with your order, get in touch at hello@2-iconic.com and we’ll see what we can do. We want you to have the best experience of 2-iconic.

Drop us an email on help@https://2-iconic.com/">hello@https://2-iconic.com. You’ll always be speaking to a member of Team 2-iconic. That’s #2-iconic.

Once a refund has been agreed, it can take up to 10 working days for the funds to arrive in your account.

Of course. Credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. We retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information. Our site is Level 1 PCI compliant to ensure that we meet the highest set of security standards.


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